Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Delaware we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

...On the day of my move the team was great! They were extremely quick, very professional and clearly had a lot of experience. They explained the process to me really well and answered any questions I had throughout the move. I would definitely recommend Armstrong Relocation to a friend! K.D.

Cannot say enough about my driver, Jeff. Wonderful to work with, professional and hard working. Both crews who unloaded were exceptional. A.P.

Fast and efficient packing and loading. On time delivery, fast and efficient unloading and set up of assembled goods. T.A.

…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout! K.K.

Everything went great, the two guys were quick and made sure to take care and protect all our items. I would recommend this company to anyone. Thanks again guys. S.K.

Move was smooth and easy! Everything arrived in good condition and all employees worked hard and were friendly and professional. M.O.

The movers were amazing! The team in Georgia that handled the estimate was very knowledgeable and willing to help. Highly recommend them. A.S.

The move was very easy and stress-free. The crew kept me apprised if their ETA, walked me through the process upon arrival, and then unloaded everything in less than an hour. W.H.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.